return and refund policy

Return and Refund Policy for Nextwave

At Nextwave, we strive to ensure our customers are satisfied with their purchases. This Return and Refund Policy outlines the conditions under which returns and refunds may be granted for items purchased from our store.

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SECTION 1 – RETURNS

Eligibility for Returns:

1. Products can be returned within 30 days of receipt.
2. To be eligible for a return, the item must:
   • Be unused and in the same condition as received.
   • Have the original tags and packaging.
3. Certain items, such as custom or personalized products, are not eligible for return unless they arrive damaged or defective.

Process for Returns:

1. To initiate a return, contact our support team at nextwavesale@gmail.com with the order details and reason for return.
2. Once your return is approved, we will provide you with a return shipping label or instructions for sending the product back.
3. Customers are responsible for return shipping costs unless the item was defective or incorrect.

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SECTION 2 – REFUNDS

Eligibility for Refunds: Refunds are issued under the following conditions:

1. Returned items are received and inspected.
2. The product is determined to meet the return criteria outlined above.

Process for Refunds:

1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
2. If approved, the refund will be processed and a credit will be applied to your original payment method within 7-10 business days.
3. Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Late or Missing Refunds: If you haven’t received your refund after the stated period:

1. Check your bank account or contact your credit card provider, as processing times may vary.
2. Contact us at nextwavesale@gmail.com for further assistance.

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SECTION 3 – EXCHANGES

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at nextwavesale@gmail.com.

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SECTION 4 – NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

1. Gift cards.
2. Clearance or sale items.
3. Custom or personalized products (unless defective).
4. Intimate or sanitary goods.

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SECTION 5 – CONTACT INFORMATION

For questions regarding this policy or assistance with returns, refunds, or exchanges, please contact us:

Email: nextwavesale@gmail.com
Phone: +919874609629
Address: NextWave,
Boalia, Kayal Para, Garia, Kolkata,Nearest Land Mark, Harendranath Sriti Sangha Club, Kolkata, Pincode – 700084

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Thank you for shopping with Nextwave. We appreciate your business and are committed to providing quality products and excellent service.